Mark Lomax
PEP Health (Patient Experience Platform) | Statica Research Ltd, UK
Title: TRANSFORMING HEALTHCARE BY ANALYSING REAL-TIME REAL-WORLD PATIENT FEEDBACK
Biography
Biography: Mark Lomax
Abstract
Who?
- 2018, UK/Dutch SME founded, by 2 healthcare leaders who envisaged a
better, faster way of listening to patients.
What?
- Unique IP and AI technology generating practical real-time insights about what patients really think about their care.
- Only empirically proven, specialised healthcare social listening tool globally
Why?
- Real-time feedback on all providers, creating an unbiased picture of trends and variation, strengths and weaknesses
- Improve patient/customer satisfaction to improve patient acquisition & retention
- Essential insights for Value Based Healthcare
Summary
- Real-time patient experience can identify variation across health systems and inside hospitals
- Automated solutions are accurate and highly cost effective
- An early warning tool for outlying services
- Unlocking value based healthcare
- Supports quality improvement practices
- Build greater staff engagement by reinforcing the link of what staff do (or don’t do) had a direct impact on patient experience